Frequently asked questions

What is the reserve ?

This is the lowest price at which the vendor will sell a lot & is not disclosed to bidders. If the reserve is not reached, the lot is not sold. It may be possible to buy the lot by negotiation after the sale.

What is the Estimate ?

The price or range of prices printed alongside the catalogue description at which our auctioneer believes the lot might sell. There are no guarantees that the lot will achieve the estimate, but it could also sell way above it.

How do register to bid ?

Anyone intending to bid needs to register with on their auction website before the sale. In return for basic information (typically contact details & a credit or debit card number) the internet platform will issue a bidding number.​

How do I bid ?

After you register you will be given a unique bidding number it helps you to bid clearly from the comfort of your home. The bidding is made simple by the software, its just a case of logging on and pressing a button.

How do I know if I won my item ?

The lot is sold when the hammer falls, but under certain circumstances our auctioneer may re-open the bidding.
Full and clear title will not pass to the buyer until the lot has been paid for.

How do I pay for my item ?

We accept Cash, Bank Transfer,and cheques. Goods will be released after your payment has been received. We do NOT accept credit/debit/charge cards because the costs incurred are too high.

Do I have to pay anything extra on top of my item ?

Yes the buyer is subject to 25% commission.

What is the total purchase price ?

The hammer price plus 25% commission.

How long until i can collect my item?

Our auctioneer will make it clear how soon after a sale a lot must be collected & if there are any storage fees should you not be able to collect on time.

Do you offer delivery ?

Surrey Auctions offers a full in house delivery service worldwide, this is an additional cost. We aim to despatch all items within 7 days. Please be aware that we are not professional packers & do not offer any guarantee via the postal services that we use for any damage or loss. to your item(s). All packages sent will be sent via a a recorded (signed ) for service & tracking numbers will be made available. If you are in any doubt we recommend that you make an appointment to collect personally or arrange for your own courier or (mailbox service) to collect & dispatch your item(s).

How do I sell through you ?

Simple, just give us a call on 0800 1959 832 and we can arrange to value the item.

What happens if I am happy with your valuation ?

Once you agree to consign your item with us we will fill out a consignment form with you, which is proof of the condition of your item, confirms the auctioneer’s valuation, reserve price if there is one & an estimate price.

What happens after consignment ?

Once your item reaches our salesroom a catalogue description, together with a pre-sale estimate is prepared. This will include essential information such as size, shape & expected price range, in some cases our valuer may also undertake research & seek the opinions of an acknowledged expert in the field.

How do I know if my item sold ?

On the day of the sale you can watch it live, failing that after the sale is ended you will receive a post sale statement email informing you whether the item sold or not. If it sold the hammer price, confirmation of sale as well as a detailed statement. 7 days after the sale you are paid. We say 7 days but in most instances its a few days.